We're here to help you get the most out of SkinsAI
SkinsAI is available on both iOS and Android. Visit the App Store or Google Play Store and search for "SkinsAI" to download the app.
Open the app and tap "Sign Up". You can register using your email address or sign in with your Google or Apple account for quick access.
Navigate to the "Analyze" tab, follow the on-screen guide to position your face in the frame, and ensure you're in good lighting. The app will automatically capture when conditions are optimal.
We recommend scanning your skin weekly to track progress effectively. Daily scans are available but weekly tracking provides the most meaningful insights.
Our AI analyzes multiple aspects including hydration, texture, pore visibility, and overall skin health. Tap on any metric in the app to see a detailed explanation and personalized tips.
Our AI model has been trained on millions of skin images and provides dermatologist-grade analysis. For best results, ensure consistent lighting and follow the photo guidelines.
Yes, we use bank-level encryption to protect your data. All photos and personal information are encrypted both in transit and at rest. We never share your data with third parties.
Absolutely. You can delete individual photos or your entire account at any time from the Settings menu. Once deleted, your data is permanently removed from our servers.
Go to Settings Subscription in the app to view your plan, upgrade, or cancel. You can also manage subscriptions through your device's app store settings.
Try closing the app completely and reopening it. If the issue persists, ensure you have the latest version installed. You can also try restarting your device.
Make sure you've granted camera permissions to SkinsAI. Clean your camera lens and ensure you're in a well-lit area. Natural light works best for accurate analysis.
Ensure you're logged into the same account on all devices and have an active internet connection. Pull down to refresh on the home screen to manually sync.
Our support team is here to assist you with any questions or issues not covered above.
Email Support
support@skinsai.com
Response within 24 hours
Live Chat
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Mon-Fri, 9AM-6PM EST
Help Center
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